April | Feedback on Customers’ Suggestions

April | Feedback on Customers’ Suggestions

May 16, 2022, 08:19:00


● Introduction

● Sources of suggestions

● Suggestions from customers

● Opinions and Suggestions are welcomed

I. Introduction

Olight has always been committed to listening to our customers and creating the best experience for them. Starting from May, Olight will publish regular a blog to give feedback on customers' suggestions and opinions. This is the implementation of Olight's corporate philosophy and strategy of "customer-centricity".

II. Sources of Suggestions

We collected customers’ suggestions from email and social media platforms. After recording and analyzing them, we published the feedback in a timely manner. Here are the three surveys and feedback we posted in first quarter.

Olight Monthly Customer Satisfaction Survey(March):https://forms.office.com/r/ZPnD1fu48E

Olight Monthly Customer Satisfaction Survey(April):https://olight.questionpro.com/SouthAfrica

Satisfaction Survey of Anniversary Activities in April:https://olight.questionpro.com/15thSouthAfrica

III. Suggestions from customers:

a.High price

In recent months, we have adjusted the price of new products according to market exchange rate fluctuations.

b.Logistics service experience is not good

We have switched to RAM as our logistics provider since May.

c.Website functionality needs to be improved

Referring to large shopping sites in South Africa, optimize the search bar and catalog bar area.

d.Product quality

From raw materials to final products, quality control runs through every step of production with our quality management information system. All products before shipment will be rigorously inspected with their appearance and function. At the same time, we are collecting feedback and warranty records from our fans and will secure the information and communicate it to R&D in due course.

e.Warranty process takes too long

Customer service is required to respond within 48 hours and a customer satisfaction survey will be conducted at the end of the month.

f.Add more payment options

We will add Paypal payment methods in mid-June, and we are also learning about other payment methods in South Africa.

g.Facebook activities are not interesting enough

Refer to the local Facebook event, and collect the opinions of fans before the event for planning.

h.Local in-store experience

After market research, conduct analysis, find local businessmen and cooperate with them.

IV. Opinions and Suggestions are welcomed

We sincerely invite all of you to join in and follow our improvements. We welcome any opinions and suggestions, simply send us an email at cs@olightstore.co.za or contact any Olight representative on Olight’s official social media platforms. We will follow up, listen to your suggestions, and implement improvements.

Let’s conquer the darkness and proudly light up the world anytime, anywhere!

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