Frequently Asked Questions

New Website Tips

  • To make an automated Instant EFT payment do the following:


    1. When you are ready to checkout, you will be redirected to PayFast's secure payments page. 

    2. Click the Instant EFT payment method.

    3. Once Instant EFT has been selected, you will be prompted to choose your bank and enter your internet banking credentials.

    4. Next, you will select the bank account from which the payment should be made and click the pay button to generate the Instant EFT payment.

    5. To complete the transaction, you will need to confirm the payment with a one-time pin or by approving a mobile authentication message sent from your bank.

    6. A payment notification is sent as soon as the EFT has been verified. This happens instantly, so there is no delay or waiting period between you paying and the merchant receiving the funds.

    Find out more about the Instant EFT payment method here.

  • Do you want to go smoothly during our New Website?

    Here are some mini points for you.


    1. Order Process:

     √ Merge the orders together?

      Happy to let you know that you could make a refund first, then place an order with the items you want again. Don't worry. The refund process is smooth and quick.

     √ Add FREE gift to my order?

      Sorry to let you know that it is not available now. Please feel free about the Tier Gift and New Register Gift, we will operate our system to add it to you automatically.

     √ Mini Sale Items could not be "Check out" during VIP Early Access?

      Yes, the Mini Sale Items are only available when the Mini Sale Time is coming.

     √ Edit Address?

      Yes, please come to the personal <Account> and take a check. Then edit the address by yourself.

     √ Edit Birth Date?

      Sorry, it is limited for our customers and please contact our Customer Services for help.

     √ Where are my new points?

      Please take a check after you have received your packages and then confirm your delivery on our website. The points will be added to your account automatically.

     √ Why I lost my order?

      During Flash Sale, please remind that the order will get lost after you still do not make a payment in 11 minutes as usual.


    2. Refund:

     √ Within 30 days, we accept the refund application by our customers on the website now. Please follow the <After-sale points> on our website to follow your demand. Don't worry. The refund process is smooth and quick.

     √ If you have placed an order over 30 days, please contact our Customer Services for help.

     √ If the refund is completed, the system will show to you as <Closed>


    3. New Releases:

     √ There are some <Quick Entry Button> on the homepage of our Mobile Terminal. Such as the <Points> at this Summer Sale. In the future, we will make some activities on this site usually.

     √ Countdown Reminder: The relevant time is for the Flash Sale or Mini Sale. Please do not order the items before that period, because you will fail to <Check Out>.


About Us

  • Join our official Facebook group to take part in giveaways and share your amazing Olight pictures and stories with other members. You can also keep in touch with us on Facebook community / Instagram / YouTube.

  • Olightstore.co.za is the online store that sells high-performance brand torches and some accessories in South Africa. We have a local warehouse located in Limpopo, all orders will be shipped out within 24-48 hours after being placed during working days. Please feel free to email us (cs@olightstore.co.za), if you have any questions.

Flash Sale Related

  • Thank you so much for placing an order during the flash sale! Unfortunately, we are unable to add or exchange items if the order is completed. You can direct message us (cs@olightstore.co.za) to assist you with canceling your order before it ships out. Afterward, you can reorder your items from our website. 

  • Sadly we have located amounts of limited edition torches, when it's gone, it's gone, we will not be getting a resupply.

  • We are sorry you missed out. We cannot offer items at the previous sale price.

  • Yes, we accept Credit and Debit Cards along with Payfast.

  • Unfortunately, you will only be rewarded with the highest tier gift based on the order amount. The free items do not add together.

  • We only ship to South Africa, orders are usually dispatched within 24-48 hours after being placed. During flash sales or holidays, orders can take longer to ship. Please keep an eye on our social media for updates, you can also track the status of your order by logging into your account. And once your order has been collected by DSV Global Transport and Logistics, they aim to deliver within 3-5 working days.


    Once the item is dispatched & the tracking information is provided, the customer is responsible for re-arranging any missed deliveries via Olight.


    Free shipping on orders over R999.


    Our customer service team is always on hand to answer any questions you may have about shipping so drop us an email at cs@olightstore.co.za

  • During flash sales, we remove smaller items from our site to expedite shipping and get your products sent out as fast as possible. Smaller accessories will return to the website after the flash sale period.

Orders Issues

  •  Pending: The order pending payment. You can click "Pay Now" to submit your payment.


     Payment Review/Processing: We have received your order payment and the order will be shipped later.


     Shipped: Your order has been shipped. The relevant tracking status could be checked on our website directly.


     Canceled: The order has been canceled due to it has not been paid for for a long time. Please try to place an order again if you need.


     Closed: The order has been canceled and the relevant status has stopped. You could check the refund process on your account directly. 

  • Orders are usually dispatched within 24-48 hours after being placed. During flash sale or holidays, orders can take longer to ship. Please keep an eye on our social media for updates, you can also track the status of your order by logging into your account.

  • Once your order has been collected by DSV Global Transport and Logistics, they aim to deliver within 3-5 working days.

  • 1. Once your order is shipped, a tracking number will be sent to you via email.

    2. Or you can log into your account and check your orders status from history orders.

    Once you received the tracking number, you can go to DSV Global Transport and Logistics to track the latest logistic information. Please allow the system to take 24-48 hours to update the logistic information.

  • We are unable to make changes to orders once they have been placed. We can cancel and refund you if your orders have not been marked as dispatched.

  • We have received your order but it has not yet been marked for dispatch. Once it has been packed the status will update. Please refer to "When will my order ship" above for more answers to this question.

  • We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.co.za with the order number and Payfast transaction ID. We will make sure that the issue is corrected. 

  • We completely apologize if you are experiencing this issue. Please send us a website live chat request or email cs@olightstore.co.za with the order number and Payfast transaction ID. We will make sure that the issue is corrected. 

  • Sorry for this inconvenience. we would suggest you contact your local courier with the tracking number first. If the shipment still has no update for another 3 business days, please send an email to cs@olightstore.co.za with your order number and tracking number. We will take care of you.

  • Thanks for purchasing from Olight South Africa Store! 

    Once the order was placed successfully. Our website will automatically send out the confirmation email to the address specified in the order. Please make sure your email address is correct and check your spam/junk folder to see if it is there. You can always reach out to our live chat or email cs@olightstore.co.za with any order questions as well.

  • 1. Your order may be shipped separately due to insufficient stock.

    2. Our warehouse miss packing your items.

    3. The package is broken in shipping.

    Please kindly keep all the labels on the package. Send the photo of the label on the package and the SKU label on the product's bag to our cs mail: cs@olightstore.co.za, our staff will help you fix it.

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