Don't be left out in the dark
I am a volunteer rescue crew member from a well-known charity and NGO. During the devastating April floods in Durban a common well-known brand failed me, at a critical moment whilst conducting a rescue in waist deep flood water I was looking for a robust product that I can rely on during those crucial moments and which won't let me down when it counts. I contacted customer service with a couple of questions about some products and promptly I received a response answering all my questions and some recommendations. The response I received gave me confidence to purchase my flashlights and gave me faith that I won't be left out in the dark again.